Communication Chain of Command: Issue and Point
of Contacts

On occasion, a parent may have a concern, complaint, suggestion or request related to a school decision or policy. Many parental questions are easily and completely answered by communicating directly with the educator in charge of the class or program. Each situation should first be addressed at whatever level the initial action was taken with appeals moving on to the next level on the chain of command.

PARENT AND COMMUNITY

COMMUNICATION PROCESS FLOW CHART

Area Of Concern First Level Second Level Third Level Fourth Level

Fifth Level 

(HS or IS)

Sixth Level
Athletics Coach Athletic Director Principal Superintendent  -- --
Athletic Facilities  Head Custodian Athletic Director Director of Facilities Business Administrator  City Property City Officials  --
Athletic Injuries Coach Athletic Trainer School Nurse Athletic Director Business Administrator Superintendent
Business Office Principal Personnel Responsible Business Administrator Superintendent -- --
Curriculum Teacher Department Leader Principal

Director of Student Services 

and/or

Director of Academic Services

 Superintendent --
Instruction Teacher Assistant Principal  Principal

Director of Student Services 

and/or

Director of Academic Services

 Superintendent --
Academic Concerns Teacher Counselor Principal

Director of Student Services 

and/or

Director of Academic Services

 Superintendent --
Wellness Concerns School Wellness Staff Counselor Principal Director of Student Services Superintendent --
Health Concerns School Nurse Principal Director of Student Services Superintendent -- --
Facilities Building Custodian Head Custodian Principal Director of Facilities Business Administrator Superintendent
Guidance Counselor  Principal Director of Student Services Superintendent -- --
Special Education Teacher Case Manager Principal Special Education Services Supervisor

Director of Student Services

 Superintendent
Academic Concerns About Your Child Teacher Assistant Principal  Principal

Director of Student Services 

and/or

Director of Academic Services

 Superintendent --
Computer/ Hardware Problem Technician at building level Principal Technology Manager Director of Academic Services Business Administrator Superintendent
Computer/ Software Program Teacher Principal Curriculum Director  Director of Academic Services  Business Administrator Superintendent